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This report covers the period from 1 May 2011 to 31 July 2011 inclusive. The executive summary highlights points of particular note but further commentary, including details of other incidents, are included in the attached detailed reports.
The high levels of JANET availability continued. The number of organisations receiving in excess of 99.7% availability over the last 12 months was 97.8%. Counted over the last 12 months the percentage of outages resolved within 10 hours was slightly lower than last quarter at 91.76%.
Of the 32 sites connected to ClydeNET, 22 experienced a brief outage of three minutes due to an interruption of power in July.
The core network suffered an outage on Friday 15 July between 15:23 and 16:12. A routing fault in Inverness caused outages on the Glasgow-Inverness and Inverness-UHI links and traffic did not automatically fail over to the Leeds-UHI connection. JANET(UK) have been unable to replicate the fault or reasons for the lack of fail-over. Five organisations were affected by this outage.
Most EDINA service levels are being met. Performance of SUNCAT search response times improved during the quarter.
Reported usage of the multimedia services (Film and Sound Online, NewsFilm Online and Education Image Gallery) continued to decline, mostly likely due to the availability of the new JISC MediaHub platform. Usage of the new platform, which is part of the JISC eCollections service, is anticipated to be reported from next quarter.
The majority of Mimas service levels are being met. Search response times at Copac and Zetoc improved, likely due to the quieter summer vacation period. Since the end of the quarter Mimas have completed a planned migration of Copac to a Solid State Disk (SSD) platform which appears to have improved response times. It is anticipated that a planned migration of Zetoc later in 2011 will see similar benefits.
New material was added to Landmap collections:
Three new libraries were added to Copac:
and two libraries were updated: Victoria and Albert, the National Trust.
Five new contributors to Archives Hub were reported:
The BUFVC report to JISC via the Monitoring Unit on a voluntary basis and service performance is measured against BUFVC's own defined targets. The majority of these targets were met.
TRILT continues to suffer from response time problems and a possible solution is being trialled on BUFVC's beta site.
There is no service level reporting for JISC Advance or JISC Collections. However, usage data for JISC Mail (a service within JISC Advance) have continued to be made available to the Monitoring Unit and these have been included in this report. At the end of the quarter JISC Mail reported that they had over 1 million unique subscribers.
All UK federation services operated with 100% availability over the past 12 months. Metadata Registry updates were performed within the stipulated targets throughout the quarter. As of 19 September 2011 there were 878 organisations in the federation. Of these 342 were from FE (81% of the 422 listed FECs) and 165 were from HE (99% of the 166 listed HEIs).
This is the last quarter that the UK federation report will be listed separately. Since 1 August 2011 the service has been operated under contract with JISC Collections and future reporting will be made under that service provider.
Performance of the ESDS services were generally within the specified targets. Within the ESRC Census Programme two outages affected CDU (Census Dissemination Unit). Problems at UKDA in May and Mimas in July resulted in authentication difficulties.
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Last updated by Maxine Lingley on Wednesday, October 26, 2011.
