An excerpt from JISC's "Working in Partnership" document, published in November 2009, outlining the Monitoring Unit's contribution in supporting the FE community.
Working in PartnershipThe JISC Monitoring Unit, based at the University of Kent, builds on a long history going back through the Monitoring and Advisory Unit to the Technical Advisory Unit set up in the early 1990s.
The JISC Monitoring Unit plays an important role in assuring the quality of the JISC services and makes no distinction in terms of its service users: ‘FE is included in everything we do,’ says Ian Cooper, Manager of the JISC Monitoring Unit.
The Unit collects data from other JISC services and network infrastructure to monitor overall performance and to analyse statistical trends, including any significant changes, for submission to the JISC Services Group. In addition, the Unit conducts and publishes an annual audience survey and an annual customer satisfaction survey on the work of the JISC RSCs. From time to time, special studies may also be undertaken that draw on data accumulated by the Unit.
"The JISC Monitoring Unit is a primary source of information for demonstrating the efficiency, impact and value of the infrastructure and services provided by JISC to UK education."
Norman Wiseman, Head of Services and Outreach, JISC
Please note that our web site has moved and that the correct address is now www.jiscmu.ac.uk
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Last updated by Ian Cooper on Thursday, April 22, 2010.
