No tags found
The 2008/09 Service Description (SD) prescribes service performance over a period of 12 consecutive months. This report covers the 12 months ending July 2009.
Traffic data for the following were not reported this quarter:
| Month | Migration to PSBA (Wales)* | Other Incidents | Reasons for other incidents (where given) |
|---|---|---|---|
| May | 4 |
5 | Traffic not monitored due to various reasons. |
| Jun | 4 |
3 |
Traffic not monitored due to various reasons. |
| Jul | 4 |
3 |
Traffic not monitored due to various reasons. |
* Public Sector Broadband Aggregation Network.
Data for seven new sites and one new organisation were reported this quarter. Two connections to sites and one to an organisation were cancelled during the quarter.
JANET(UK) reported that “JANET core routers connecting 40G core connections encountered hardware/software compatibility issues which resulted in sites within JANET experiencing intermittent routing problems to sites outside of SuperJANET5” on three dates in early May 2009 amounting to a total of 155 minutes. This was a continuation of events reported last quarter.
As an artefact of this incident it appears that DNS queries may have failed to resolve, making it appear that some services available within JANET were unavailable.
Organisations are intended to receive a minimum availability of 99.7% over 12 months, across the network. This was true for 95.6% of all sites at the end of July 2009.
All organisations should receive a time to restoration of service of less than ten hours following an outage. Over the 12 months ending in July 2009 on average 89.77% of outages were resolved within 10 hours (87.51% at the end of the equivalent 12 months last academic year). There were 23% fewer incidents this quarter than there were in the same period last year.
There were no widespread outages this quarter.
There were 332 maintenance periods affecting connections during this quarter (195 last quarter and 336 in 2007/08 Q4). These were comprised of 303 scheduled maintenance periods (notification given at least two weeks in advance) and 29 emergency maintenance periods. One outage on four circuits belonging to one organisation was carried out during working hours.
The connections to GÉANT experienced two small breaks in this quarter, however the service availability for the past 12 months was 100%.
All eight Global Internet connections were available throughout this quarter providing 100% availability over the past 12 consecutive months.
Connections to public peering points all had 100% availability over the past 12 months.
All of JANET’s private peers were continuously available throughout this quarter.
A total of 447 fault reports were made during this quarter, seven of which were not responded to within one hour, as required by the SD.
No new open mail relays were detected across JANET this quarter. In 2007/08 a total of 28 open mail relays were detected, the same number were detected this year.
A total of 2,472 enquiries were made to the JANET Service Desk during this quarter (2,742 in 2007/08 Q4). In the 12 months ending in July 2009, 94.5% of enquiries were resolved within five working days (SL 90%); 97.5% were resolved within 20 working days (SL 98%).
There were two requests for Lightpaths reported this quarter which were accepted within 8 working days (SL 10 working days). They were both delivered within 285 working days, neither meeting the service level of 45 days.
The number of “Compromise” security incidents has increased by 43% since the previous quarter.
Downloads:
Last updated by Ian Cooper on Thursday, December 17, 2009.
