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The 2008/09 Service Description (SD) prescribes service performance over a period of 12 consecutive months. This report covers the 12 months ending January 2009.
Traffic data for the following were not reported this quarter:
| Month | Migration to PSBA (Wales)* | Other Incidents | Reasons for other incidents (where given) |
|---|---|---|---|
| Nov | 9 | 1 | Traffic not monitored in November. |
| Dec | 7 | 1 | RNO unable to monitor traffic in December – RNO queried. |
| 8 | UHI connections are not currently being monitored on Netsight. | ||
| 1 | Not being monitored (Inverness Netsight). | ||
| Jan | 7 | 1 | RNO unable to monitor traffic in January – RNO queried. |
| 8 | UHI connections are not currently being monitored on Netsight. | ||
| 1 | Not being monitored (Inverness Netsight). | ||
| 1 | Traffic not monitored in January - RNO queried |
* Public Sector Broadband Aggregation Network.
Data for one new Adult and Community Learning site was reported this quarter; Richmond Adult Community College, joined in December 2008. No connections were cancelled during the quarter.
Organisations are intended to receive a minimum availability of 99.7% over 12 months, across the network. This was true for 90.3% of all sites at the end of January 2009.
All organisations should receive a time to restoration of service of less than ten hours following an outage. Over the 12 months ending in January 2009 on average 88.92% of outages were resolved within 10 hours (87.30% at the end of the equivalent 12 months last academic year). There were 48% more incidents this quarter than there were in the same period last year.
There was one widespread outage in December 2008. Twenty sites connected to JANET via the London Metropolitan Network (LMN) suffered a 27 minute outage due to a router problem. There were no widespread outages in November 2008 and January 2009.
There were 107 maintenance periods affecting connections during this quarter (214 last quarter and 323 in 2007/08 Q2). These were comprised of 98 scheduled maintenance periods (notification given at least two weeks in advance) and nine emergency maintenance periods. All nine emergency maintenance periods were carried out during working hours.
The connection to GEANT has had 100% service availability for the past 12 months.
All eight Global Internet connections were available throughout this quarter providing 100% availability over the past 12 consecutive months.
Connections to public peering points all had 100% availability over the past 12 months with the exception of MaNap with availability of 99.87% over the previous 12 months due to an outage in July 2008.
All of JANET’s private peers were continuously available throughout this quarter.
A total of 385 fault reports were made during this quarter, one of which was not responded to within one hour, as required by the SD.
Nine new open mail relays were detected across JANET this quarter. In 2007/08 a total of 28 open mail relays were detected, so far this year a total of 21 have been identified.
A total of 2,028 enquiries were made to the JANET Service Desk during this quarter (2,314 in 2007/08 Q2). In the 12 months ending in January 2009, 93.2% of enquiries were resolved with five working days (SL 90%) and 97.2% were resolved within 20 working days (SL 98%).
There were no requests for Lightpaths this quarter.
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Last updated by JISC Monitoring Unit on Friday, April 24, 2009.
