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All of the service providers that contributed data for this report did so after the reporting deadline.
The monthly availability information in this section is given as a snapshot of performance during this quarter. Monthly availability rates below an annual PI do not mean that a PI has not been met. Only if the average availability over 12 months is below the PI can a service be deemed not to have met a target; this in itself may not indicate that service provision was unsatisfactory.
The WAYF and Metadata Registry services both had service availability of 100% in every month of the quarter.
The Federation Gateways each had 100% availability this quarter.
The replicated Single Sign-On service had 100% availability throughout the quarter. However, there was a temporary loss of the niss.ac.uk domain name, this did not cause an entire service break, but there was a gradual failure of authentications from some external service providers, and the loss of some internal connections used by the Athens service. The problem resulted in the failure of approximately a third of all Athens authentications across a 45 minute period.
The account management facilities were not affected by any outages during this reporting period. However, outages in 2007/08 Q1 continue to affect the 12 month rolling average availabilities and these remained below the PIs at the end of this quarter.
One AAP is sampled each quarter and during this quarter THN-2 was used. One sample response time this quarter was greater than than five seconds (PI 100%); there were no timeouts.
There were 384 enquiries to the UK federation this quarter, and 385 UK federation enquiries to the JANET service desk. All enquiries received an initial response within four working hours.
There were 20 enquiries to the Federation Gateway Services this quarter. Six of these did not receive an initial response within the PI of four working hours. With the exception of one enquiry, all were resolved within five working days.
There were 1,487 enquiries to the Athens Helpdesk this quarter, 21% higher than in 2006/07 Q3 (1,230).
In total 17 enquiries did not receive an initial response within four working hours. The PI of 100% was not met in any month: February 98.9%, March 98.7% and April 98.9%.
At the time of report writing, 290 UK HE and FE organisations had joined the UK Access Management Federation (Source: UK Access Management Federation for Education and Research web site - http://www.ukfederation.org.uk/content/Documents/MemberList, 03/06/08). This figure represents 35% of the JISC community.
There were 76,140 authentications through the ASh gateway this quarter. This is 137 times greater than the number of authentications in 2006/07 Q3, and 22 times greater than the number of authentications reported last quarter. The service has attributed this increase to the number of service providers who have gone live with OpenAthens SP recently.
This quarter there were 1,189,473 authentications through the ShA gateway, more than double the number in 2006/07 Q3 (534,779).
At the end of the quarter there were 3,664,185 individual Athens accounts, 20% more than at the end of the equivalent period in 2006/07 (3,043,221).
Service use is explored in more depth in the Monitoring Unit’s Annual Reports. Charts showing current service use can be viewed at: http://www.mu.jisc.ac.uk/servicedata/ .
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Last updated by JISC Monitoring Unit on Thursday, June 26, 2008.
